Refund & Cancellation Policy

1. Overview

This policy explains how refunds and cancellations work for Pheenyx. It applies alongside our Terms of Service. Because every Pheenyx setup is scoped to a specific business, exact terms are also confirmed in writing before you're charged — this page describes our default approach.

2. Free discovery call

The first conversation about your business — understanding what you need and whether Pheenyx is a fit — is always free, with no obligation to continue.

3. Setup & onboarding fees

If your plan includes a one-time setup fee for configuring your agent(s), that fee covers the work of building and testing your agent against your real business details. Because this work begins immediately after you approve the scope:

• If you cancel before setup work begins, any setup fee already paid is refunded in full.
• If you cancel after setup work has started but before your agent goes live, we'll refund setup fees minus a reasonable amount for work already completed, agreed with you directly.
• Once your agent is live and has been approved by you during the review step, setup fees are non-refundable.

4. Subscription cancellation

• You can cancel your subscription at any time by messaging us on WhatsApp or email — no cancellation form, no retention calls.
• Cancelling stops future billing; it doesn't refund the current billing period unless the cancellation is due to a service issue on our side (see below).
• Your agent and dashboard remain active until the end of the billing period you've already paid for.
• There's no long-term lock-in or minimum contract term unless separately agreed in writing for a custom deal.

5. Service issues

If your agent isn't working as agreed — for example, it's been down for an extended period due to an issue on our side, or it wasn't set up as scoped — contact us and we'll fix it. If we can't resolve the issue within a reasonable time, we'll offer a partial or full refund for the affected billing period, depending on the impact.

Refunds don't apply to issues caused by third-party outages outside our control (such as WhatsApp/Meta downtime), incorrect business information you provided, or dissatisfaction with the outcome of decisions you made about your agent's setup after reviewing and approving it.

6. How refunds are processed

Approved refunds are issued to the original payment method via our payment processor (e.g. Razorpay), typically within 7–10 business days of approval. We'll confirm the amount and timeline with you directly by WhatsApp or email once a refund is agreed.

7. Contact

To request a cancellation or refund, message us at hello@pheenyx.in or on WhatsApp at +91 00000 00000.