Privacy Policy
Last updated: · Covers pheenyx.in and the Pheenyx dashboard & agents
1. Overview
This policy explains what information Pheenyx collects, why, and how it's handled — both for business owners who use Pheenyx ("you") and for the customers who message a Pheenyx-powered agent ("your customers"). Pheenyx is operated by Phoenix Innovations Group, based in Punjab, India.
2. Information we collect
From you, the business
- Account details: name, business name, phone number, email, and dashboard login (PIN-based).
- Business configuration: services, pricing, hours, policies, and any custom instructions you give your agent.
- Billing information, handled by our payment processor (we don't store full card details ourselves).
- Calendar access, if you connect Google Calendar for the Booking Agent.
From your customers, via the agent
- Messages sent to your WhatsApp agent, and the agent's replies.
- Contact details a customer shares (name, phone number) to book an appointment or leave a lead.
- Appointment details, booking times, and any notes captured by the Lead Response Agent.
- Call metadata, if the Call Agent is active on your account (once available).
Automatically, from the website
- Basic usage data (pages visited, device/browser type) if analytics are enabled.
3. How we use it
- To operate your agent — answering messages, checking availability, booking appointments, and capturing leads.
- To populate your dashboard with conversations, bookings and leads.
- To send you the daily recap and account-related notifications.
- To provide support and resolve issues you report.
- To process payments for your subscription.
- To improve Pheenyx's reliability — for example, understanding where agents fail to answer correctly, using aggregated, de-identified patterns rather than reading individual conversations without cause.
4. AI processing
Pheenyx agents are powered by a third-party large language model provider (Anthropic's Claude API). When a customer messages your agent, the relevant conversation context is sent to this provider to generate a reply. This is necessary for the agent to function. We don't permit this data to be used to train the provider's general-purpose public models, in line with the provider's business-tier data handling terms.
5. Sharing & third parties
We share data with the following categories of service providers, only as needed to run Pheenyx:
| Provider type | Purpose |
|---|---|
| WhatsApp Business (Meta) | Sending and receiving your agent's messages |
| AI model provider (Anthropic) | Generating agent replies |
| Cloud hosting & database (Cloudflare, Supabase) | Running the platform and storing your data securely |
| Calendar provider (Google Calendar) | Checking availability and creating bookings, if connected |
| Payment processor (e.g. Razorpay) | Processing subscription payments |
We don't sell your data or your customers' data to advertisers or data brokers. We may disclose information if required by law, or to protect the rights, safety, or property of Pheenyx, our clients, or others.
6. Storage & security
Data is stored on Supabase infrastructure hosted in the Mumbai (ap-south-1) region. We restrict database access using row-level security and service-level authentication, and dashboards are protected by PIN-based access — a shared operator PIN for internal use, and a separate per-client PIN for each business's dashboard. No system is perfectly secure, but we take reasonable technical and organisational steps to protect your data against unauthorised access, alteration, or loss.
7. Data retention
We retain conversation, booking, and lead data for as long as your account is active, so your dashboard and agent stay useful. If you close your account, we'll delete or de-identify your business and customer data within a reasonable period, except where we're required to keep records for legal, accounting, or dispute-resolution purposes.
8. Your rights
Depending on where you or your customers are located, applicable law may give rights to access, correct, export, or request deletion of personal data. To exercise any of these rights — for your business account or on behalf of a customer who has contacted you directly — email hello@pheenyx.in. As the business using Pheenyx, you're responsible for handling data requests from your own customers where they contact you directly, and we'll support you in fulfilling those requests where they concern data held in Pheenyx.
9. Cookies
The Pheenyx marketing website may use essential cookies to remember basic preferences. We don't currently use third-party advertising or tracking cookies. If this changes, this policy will be updated accordingly.
10. Children's privacy
Pheenyx is a business tool and isn't directed at children. We don't knowingly collect personal data from anyone under 18. If you believe a child has provided us with personal data, please contact us and we'll remove it.
11. International transfers
Because Pheenyx relies on third-party AI and infrastructure providers, some data may be processed on servers outside India as part of generating agent replies, even though primary storage is based in Mumbai. Where this happens, we rely on our providers' own data protection safeguards and contractual commitments.
12. Changes to this policy
We may update this Privacy Policy from time to time. We'll update the "Last updated" date above, and for significant changes, we'll aim to notify active clients directly.
13. Contact
Questions about this policy or your data can be sent to hello@pheenyx.in or on WhatsApp at +91 00000 00000.